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Support services jobs

Acorns Children's Hospice Trust offers care to life limited children and support to families across the diverse community groups throughout the West Midlands, Three Counties and in the Black Country.

Service Desk Manager

Service Desk Manager
up to £29,500 plus Benefits
Wythall, South Birmingham
37 hours per week

With your IT service management experience – either in 2nd or 3rd line support or running a small first-line team – you know that keeping IT running smoothly is always critical to an organisation. But, here at Acorns, you really will be making a vital contribution.

Acorns is a regional charity offering respite and end-of-life care to vulnerable children and support to their families. Managing our day-to-day IT service delivery means giving our expert nursing and care teams the tools they need to do a complex job, keeping the tills in our charity shop network online and enabling our fundraisers to keep generating revenue.

Ultimately, you’re helping the children and families who rely on us for care, support and treatment – plus a little fun and laughter – whether in one of our hospices or in their own homes.

Working here is as inspiring as it is challenging. Alongside unrivalled job satisfaction, you can look forward to strong professional development and support, including corporate membership to SOCITM.

The job and what’s required 
Calling on extensive service desk experience and possessing relevant technical qualifications, you’ll be responsible for the day-to-day delivery of IT services across a large multi-site organisation – both employing your own accomplished troubleshooting skills and by managing a small team.

It’s a client-facing role; you’ll be the main point of escalation ensuring that all requests are given the attention they need, including liaising with external suppliers. This demands initiative, proven time management and planning skills plus the ability to communicate clearly with customers and colleagues alike: you’re someone who can win people’s trust and inspire confidence.

We’re open minded about your background – it could be a step up from a 2nd/3rd line role. Crucially, you need experience of managing people delivering a service and of supporting a wide-range of different hardware/software, including mobile devices, servers and networks. It’s likely that your CV also includes the following:

  • Experience in an ITIL environment; able to apply ITIL principles or processes.
  • Able to support and manage a mixed physical / virtual environment including cloud technologies.
  • Technical knowledge of current technologies in the Microsoft product stack (Office 2010+, Server 2008R2+, etc.)
  • Excellent technical skills; knowledge of VLANs, MPLS, WIFI, firewalls etc
  • System administration experience in relation to identity management and authentication e.g. Active Directory, LDAP etc.
  • Knowledge of administering and reporting on SQL databases.

Help us deliver a truly vital service.

Applicants must be eligible to work in the UK.

Closing date for applications: Monday 9 October 2017
Interviews to be held: 20 October 2017

Apply OnlineDownload Job Description

Can't find your next career?

Can't find the job you're looking for but want to become part of the Acorns family? Become a volunteer.

You may have a skill set beyond your professional skills that would be perfect for Acorns. We rely on volunteers to help in the hospices, shops, head office and of course, helping out in the community at public collections and other fundraising events.


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