A parent never imagines their child will be diagnosed with a life limiting or life threatening condition. But when the unimaginable happens, Acorns steps in, helping families cope at every stage of their child’s life and beyond, wherever and whenever they need it. Whatever your role, whether it’s direct care, supporter services, central functions or retail, we are united to deliver our vision and mission and each person is just as important as the next. Acorns is recognised as a great place to work because of our people. Our priority is that our people feel valued, whatever their background and experience, and wherever they work.
Everything we do is led by our values (Caring, Committed, Trusted, Collaborative, Courageous, Curious). As we live and breathe these values, we are all contributing to the achievement of our vision and mission. They form a key part of our identity and are even used as part of our performance and development reviews.
We truly appreciate the vital services that all of our employees and volunteers provide and demonstrate this through our Values Recognition Scheme. This Scheme rewards and highlights those who have gone above and beyond in their role in a way that links to our values. We nominate our colleagues so that we can celebrate exceptional actions throughout the year, having monthly and quarterly award winners which then leads to an annual awards celebration ceremony.
We encourage regular feedback and listen to what you have to say. We measure the temperature of each team, discuss the outputs and take action to celebrate the great achievements, as well as addressing the areas that you tell us that we need to improve.
We encourage our people to connect with each other internally through Yammer to keep each other informed of all things going on across Acorns. We also have a very active social media presence which promotes activities across our three hospices, our retail shops, and our central functions. Our teams are actively encouraged to involve themselves in all promotional activities and to play their part in fundraising events.
We have a company culture that promotes collaboration and trust, we do this by being open, honest and transparent with you, delivering what we commit to and hope for the same in return. We recognise that post-pandemic, life and your expectations of work are different. We support this by offering a good work-life balance, flexibility where possible and allow for many of our central and supporter roles to be remote.
We are committed to the ongoing development of a coaching culture, embracing ways to continually develop and grow you. You can work with an Acorns Accredited Coach to enable you to reach your full potential or train to become an Acorns Accredited Coach yourself.
We are committed to investing in your career from the moment you join us at our “Welcome Day” event. Our Acorns Academy is set to enhance your skills and capabilities for your existing and future roles. Our talent development offering includes leadership, coaching, recruitment, and wellbeing programmes. We have set learning journeys for role-specific development such as fundraising, clinical skills, and a range of professional qualifications for each area of the organisation. We have a bespoke education and learning offer for our care delivery teams, focused on growing skills and capability in everything from end-of-life care to ongoing symptom management.
Our leaders are committed to keeping your development alive and driving our progressive culture. It is our ambition for everybody to know how they contribute to delivering the organisational strategy and we do this through something called “My Career” where we agree objectives, support you to achieve them and measure/celebrate success.
You will join us and other new colleagues on your first day at our Welcome Event. It’s an immersive day, where you’ll get to meet a diverse range of people from across the organisation including users of our service, Acorns leaders and many departments who you will collaborate with throughout your career. This is your first step in getting to know Acorns and what it is that we do.
Acorns works hard to ensure that equality, diversity, and inclusion are part of our everyday practice. We are welcoming and inclusive to everyone and this is demonstrated through our silver Unicef Award for Diversity.
As part of Acorns commitment to employee wellbeing, we are an accredited Thrive at Work organisation. This is an initiative led by the West Midlands Combined Authority and managed by us for the continual wellbeing of our people.
We support our people through our Employee Assistance Programme which offers confidential telephone counselling support, legal and financial advice. Additionally, we have a team of qualified counsellors to provide 1:1 short term support when needed, Mental Health First Aiders to provide support through challenging times and a dedicated plan that incorporates emotional and mental wellbeing initiatives across the year.
Our benefits include:
We operate three children’s hospices across Birmingham, the Black Country and the Three Counties in Worcester.
The hospices are purpose-built with specially decorated bedrooms designed to be a homely environment to help children, young people and families enjoy their stay and make the most of every day. On site facilities include hydrotherapy pools and spas, multisensory rooms, complementary therapies, play and activity areas, and landscaped gardens. Our hospice teams are part of a supportive, multi-disciplinary team delivering care packages that are tailored to each child and young person’s individual holistic needs – and we’re structured so that if you work in a hospice, you’ll ‘have the time to care’. The focus is on quality of care. All hospices have on-site free parking available.
We have a network of charity shops across the West Midlands and Gloucestershire, directly raising funds to support the essential work provided through our hospice network. Click here to see our shop locations.
Our central teams are based in our office in Wythall, Birmingham. Although most of our teams often work remotely, our central hub remains a place for team meetings and in-office days. It’s an open-plan office with meeting rooms, an on-site kitchen, and free parking.
“My favourite thing about working for Acorns is the fact that it makes such a difference to the lives of the children and families who access the services. I feel proud to be a small part of that.”