This website is owned and operated by or on behalf of Acorns. Access to and use of this website is provided by Acorns subject to the following terms and conditions.


  • “Acorns” means Acorns Children’s Hospice Trust, a registered charity in England and Wales (700859). Registered as a company in England (2036103). Registered address: Drakes Court, Alcester Road, Wythall, Birmingham, B47 6JR.
  • “Website” means, or any other website under the ownership or control of Acorns from which a link has been created to these terms and conditions and all related domain and microsites
  • “You”, “your” and “yours” means the person(s) accessing the website
  • “We”, “us” and “our” means Acorns Children’s Hospice Trust
  • “Material” means all of the information, data, text, graphics, links, programming code or other material published on, contained or available on the website
  • “Terms and Conditions” means the terms and conditions set out below


Your use of this website constitutes acceptance of these terms and conditions as at the date of your first use of this website and you agree to be bound by them. If these terms and conditions are not accepted in full then you must not use this website.

Acorns reserves the right to change these terms and conditions at any time by posting changes online. Your continued use of this website after changes are posted constitutes your acceptance of the modified terms and conditions.

In some cases additional terms and conditions, rules or specific terms of use may also apply in addition to these terms and conditions (such as when you sign up to an event or make an online application) and we will make these available to you or include them on the relevant website page. They will take priority in the event of a conflict with these terms and conditions.

About our website

Access to this website is permitted on a temporary basis and we reserve the right to withdraw or amend this website and any material, products or services on this website at any time.

The content on this website is provided for general information only. It is not intended to amount to advice on which you should rely. Before making any decisions based on the content of this website you are strongly advised to obtain professional or specialist advice. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date.

The website is intended for people accessing it from within the United Kingdom. We cannot guarantee the site or the information it contains complies with or is appropriate for use in other countries.

Your use of our website

You agree to use this website only for lawful purposes and in a manner which does not infringe the rights of, or restrict, or inhibit the use and enjoyment of the website by, any third party. Such restriction includes, without limitation, conduct which may harass, defame or cause distress to any person and the transmission of obscene or offensive material within this website.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these terms and conditions and that they comply with them. This includes any children or young people for whom you are responsible.


Certain areas of the website are only available to you if you register with us. Additional registration terms and conditions will apply to you if you choose to register with us.

Material on the website

Material on the website is provided ‘as is’ and for information purposes only. Whilst every care is taken in compiling the information on the website we do not make any warranties or representations as to its accuracy or reliability. We may make changes to the material on the website at any time without notice.

Certain information on the website may contain typographical or other errors or be out of date, and we make no commitment to update such information. We and any third parties referred to on the website assume no responsibility for how you use the information provided through the website.

Medical information

Any medical information referred to in or through this website is given for information purposes only and it is not intended to constitute professional advice for medical diagnosis or treatment, to replace consultation with a qualified medical practitioner, or to advocate or recommend the purchase of any product or to endorse or guarantee the credentials or appropriateness of any health care provider. You are strongly advised to consult with an appropriate professional for specific advice tailored to your situation.

Donations and payments

Although Acorns seeks to protect online payment details in accordance with the Payment Card Industry Data Security Standard, the security of such information transmitted via the Internet cannot be guaranteed. As such any data transferred is at your own risk.

If you use a payment card on our website, you must be the authorised user of the card and have permission and funds to make the relevant payment or donation.

If you have made a donation of money in error please call the Supporter Services team on 01564 825 037 (Monday to Friday, 9am to 5pm) or email Supporter Services and they will be happy to discuss your refund with you.

We may provide the ability for you to arrange the collection of certain items that you want to donate. You must ensure that you read and comply with the rules and terms of use for this service, and that the items you want us to collect meet our requirements and that you have full permission to donate the items. We will own any items that we collect from the moment we collect them. This is not a commercial service, and although we will try to arrange for someone to collect your items on the agreed date we may not always be able to do so. We cannot accept any liability if we do not collect some or all of your items for any reason. We reserve the right at any time to cancel the collection or refuse to accept any items for any reason.

Our products and services

Sometimes we may offer free products, services or events through our website, for example information packs, fundraising materials and local collections. Because these are free of charge, they are all provided at our discretion, on an “as is” basis, and we cannot accept any liability for any loss or damage if we are unable to provide those items, or if they do not conform to any stated specifications. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to such items, whether express or implied.

Some products, services or events will have their own rules or specific terms of use which will apply and which you must comply with.

Our liability

Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.

We will not be liable for any loss or damage (including loss of data), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use, the website or any material; or
  • Use of or reliance on any content or information displayed on our website; or
  • The provision of, or our failure to provide, any products, services or events ordered or made available through our website (unless stated otherwise in any relevant additional terms and conditions).

Please note that our website is only intended to be for domestic and private use, and we will have no liability for any loss of profit, loss of business, business interruption, loss of business opportunity, goodwill or reputation or any indirect or consequential losses or damage.

Acorns does not accept any liability for any loss or damage caused by viruses or any other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.

Acorns copyright and trademarks

Here at Acorns, we put a lot of effort into creating unique and interesting content about our hospice, charitable work and the families we care for.

Acorns is the owner and copyright holder of and all of its contents, which include but are not limited to text, images, audio clips, video clips and website coding. We ask that you do not use our website or any of its copyrighted content for commercial purposes. This includes modifying, adapting, publishing and distributing our content.

We welcome users to visit our website and read through our content – after all, that’s what it’s there for! You have our permission to use it for personal use, so if you want to download a copy to your desktop or mobile browser, you are free to do so. We’re even happy for you to print off a single copy of our website and its content, if you are using it personally.

As a charity, we’re all about spreading the word and reaching new audiences, so we’re more than happy for you to share the Acorns website and its content with your peers. All that we ask is that you include a link to the Acorns homepage, so people know it’s the original source.

Whilst we’re happy for the Acorns website to be used for personal reasons, if you want or need to use it for something else, we ask that you get in touch with us first. Email Supporter Services explaining what you would like to use our content for. We’ll then get back to you and let you know if we are happy for you to proceed. We reserve the right to decline permission to use our copyrighted content if we do not think it is appropriate or beneficial to our charity.

If our copyright is breached, we will reserve the right to take legal action. Our first step is to give people the benefit of the doubt and allow them a chance to make amends. We’ll send an email asking for them to remove our copyrighted content from their website or publication and providing they oblige, no further action will be necessary. Unfortunately, if our polite request is declined or ignored, we will reserve the right to take legal action and may choose to seek an injunction to prevent the third party from continuing to use our content.

If you notice the Acorns website or its content (without a credited link to our homepage) anywhere else, we ask that you get in touch and let us know. We will then be able to take the necessary steps to ensure our content is either credited to us, the original source, or removed.

Please note that some of the material (including some documents and photos) has been published on this website with the permission of the relevant copyright owners (who are not Acorns). All rights are reserved on these materials and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

Our team makes every effort to ensure that this website and its content are 100% unique. If however you believe we may have infringed your copyright, we ask that you let us know, so we can resolve the issue with you immediately.

The names, images and logos identifying Acorns or third parties and their products and services are the proprietary marks of Acorns and/or third parties as appropriate. Nothing contained therein shall be construed as conferring by implication, estoppel or otherwise any licence or right under any trademark or patent of Acorns or any third party.

Service access

Whilst we try to ensure that the website is normally available 24 hours a day, we shall not be liable if for any reason the website is unavailable at any time or for any period. Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Links to third party websites

Our website includes links to external websites. We receive many link requests and only link to sites which we believe provide useful information that will be of interest to our users. All requests will be either granted or refused at the discretion of the Acorns Marcomms team. We will not enter into any correspondence about decisions. If you would like to request a link to your site please contact us.

Acorns has no control over and therefore takes no responsibility for the content of external internet sites even when we have included a link on our own website. The existence of a link from our website to any other website is for information purposes only and does not imply that Acorns endorses the activities or views of that website or the organisation behind the site, nor does it indicate any form of association or partnership on our part. We will not be liable for any loss or damage that may arise from your use of those sites.

If you choose to follow links to other websites you do so at your own risk. It is your responsibility to take all protective measures to guard against viruses or other destructive elements.

Linking to our website

Linking to our website can help communicate valuable information to patients, medical professionals, volunteers and other interested parties. It is not necessary to request permission to link to the website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, although we do reserve the right to request the removal of any link. The Acorns logo may not be used without prior written permission, which may be requested by emailing us at Supporter Services. A link to the Acorns website must not be used to imply Acorns endorsement of the site, related products or services. Your site must not conflict with the aims of Acorns.


These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any dispute arising from these terms and conditions or your use of the website shall be subject to the exclusive jurisdiction of the Courts of England and Wales.