29th October 2025
When families walk through the doors of our hospices, they’re met with a friendly smile, a kind word and the reassuring presence of our dedicated Reception and Admin Volunteers.
Across our three hospices, 34 volunteers help keep everything running smoothly behind the scenes. They’re the calm, welcoming voices on the phone, the first faces families see when they arrive, and a vital part of ensuring that every visitor and colleague feels supported.
Amanda, one of our valued Reception Volunteers at Acorns in Birmingham, shares what being part of the team means to her:
“I very much enjoy coming along to volunteer at Acorns, as it is such a wonderful charity and an extremely worthwhile cause. A service that is very much needed for the children and families of Birmingham. I enjoy meeting people and being busy and having worked in an office since leaving school, it is the best use of my spare time.”
“I come into reception and answer the telephone, greet visitors, help families to sign in and direct them to the people they have come to see. My duties involve scanning, photocopying, sorting out the files after the nursing staff have finished with them and filing them all away. The role is a busy one and I really enjoy it. After retiring from work, I never realised how much I missed office work until I came to Acorns. I like to think I do a very important job and I want to help the Admin staff in reception as much as I can as they are very busy.”
Our Admin teams couldn’t imagine life without our volunteers. Their support helps everything run smoothly. Rachel, Care Administrator at the Black Country Hospice, shared her appreciation for the volunteers who make such a difference every day:
‘Nothing is ever too much trouble and they are happy to help in any way they can. They are passionate and dedicate their time willingly. We are so grateful for everything they do, without them we would never manage to complete all admin duties. Many have been part of the administration team for a number of years. We would like to thank our volunteers for their continued support, for being fabulous at what they do and for being part of our administration “family”.’
For some families, attending the hospice for the first time can be a daunting experience, but meeting our considerate and kind-hearted volunteers really makes a difference to them. Thank you to our volunteers for the amazing work you do and being part of our administration ‘family’.
If you are interested in volunteering at Acorns, see our current volunteering roles.