Acorns Reception and Admin volunteers

29th October 2025

Our 34 Reception and Admin Volunteers are an integral part of the Hospice teams at Acorns. As the first point of contact at the hospices, they are a friendly face and cheerful smile when welcoming families and visitors.

Our reception is often a very busy place, and our volunteers answer our telephones in a courteous and compassionate manner, directing calls and taking messages.  Aside from telephone and reception duties they also assist with various administration tasks, ensuring that the admin team are well supported and that admin tasks are completed.

Amanda’s volunteer experience

Amanda, one of our fantastic volunteers at the Birmingham Hospice, told us about her role and why she enjoys volunteering with Acorns:

“I very much enjoy coming along to volunteer at Acorns, as it is such a wonderful charity and an extremely worthwhile cause.  A service that is very much needed for the children and families of Birmingham. I enjoy meeting people and being busy and having worked in an office since leaving school, it is the best use of my spare time.”

“I come into reception and answer the telephone, greet visitors, help families to sign in and direct them to the people they have come to see.  My duties involve scanning, photocopying, sorting out the files after the nursing staff have finished with them and filing them all away.  The role is a busy one and I really enjoy it.  After retiring from work, I never realised how much I missed office work until I came to Acorns.   I like to think I do a very important job and I want to help the Admin staff in reception as much as I can as they are very busy.”

A woman wearing glasses.
Amanda Robinson – Birmingham Hospice
Norma Martin – Three Counties

Admin volunteers

Our admin teams at the Hospice were also keen to let us know how important the volunteers are to the team. Rachel, Care Administrator at the Black Country Hospice, said:

‘Nothing is ever too much trouble and they are happy to help in any way they can.  They are passionate and dedicate their time willingly.  We are so grateful for everything they do, without them we would never manage to complete all admin duties.  Many have been part of the administration team for a number of years. We would like to thank our volunteers for their continued support, for being fabulous at what they do and for being part of our administration “family”.’

Thank you to our volunteers

For some families, attending the hospice for the first time can be a daunting experience, but meeting our considerate and kind-hearted volunteers really makes a difference to them. Thank you to our volunteers for the amazing work you do and being part of our administration ‘family’.

If you are interested in volunteering at Acorns, see our current volunteering roles.

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